Refunds & Cancellation Policy for Journal Subscriptions

If you are a UK or EU customer, you may cancel your subscription at any time within 14 days of the date of purchase (‘Cancellation Period’). To cancel during the Cancellation Period write to: Hayward Medical Communications, The Pines Industrial Estate, Fordham Road, Newmarket. CB8 7LG. Or call us: +44 (0) 1638 723 560. UK calls will cost the same as other standard fixed line numbers (starting 01 or 02) and are included as part of any inclusive or free minutes allowances (if offered by your phone tariff) Please note; we do not currently accept cancellations via email.

Your subscription is for the minimum term specified and will expire at the end of the current term. Payment is non-refundable after the Cancellation Period unless exceptional circumstances apply (e.g. bereavement).  If you have received an issue prior to cancellation, Hayward may charge you for such issue. This does not affect your rights under the Direct Debit Guarantee (if applicable).

Did you know you can change your journal at any time during your subscription?

If, for any reason, the journal you subscribe to is not suitable for you, you can switch your subscription to any other journal available from Hayward. Call us on +44 (0) 1638 723 560. Read our full terms and conditions and privacy policy